Our team takes pride in providing exceptional service to everyone who visits our dealership here in Bismarck. The word "service" means several things to us. It's one thing to change oil in someone's truck, but it's another thing to keep them coming back.
Last month, our Booker/Rental Car Coordinator Amy Thompson embodied the type of service for which Eide Ford Lincoln is known. If you visited our service lane or rented a car from us while we worked on your car, there's a good chance you've met her.
"Amy has always been professional, dependable, and great with customers," said Amy's supervisor, Service Manager Ryan Else. "When we started our service rental program earlier this year, Amy was very receptive to it, and has been a great help in getting that program off the ground. Anything I ask her to do, I know that she can get it done."
Read on to learn more about our Employee of the Month, and see previous winners.
Booker/Rental Car Coordinator
Eide Ford's Employee of the Month for November 2016
How long have you worked for Eide Ford Lincoln?
Amy: I started in January 2015, so almost a year.
What do you like about working at Eide Ford?
Amy: Every day is different, and it keeps you on your toes. Our team is great, and everyone is willing to pitch in and help each other out.
Eide Ford started a rental service in August. What does that mean for your customers?
Amy: We now have about 6 vehicles that we loan to customers who are having work done at Eide Ford. Many people don't have extra vehicles or access to other transportation while their cars are in service, so it's nice to have this option for them. Part of my job is to help check out and return these vehicles to the store.
Why is Eide Ford different from other Bismarck dealerships?
Amy: Our team works hard and we work together to take care of people. We focus on providing the best experience we can for every customer.
How do you spend your free time?
Amy: I love to spend time with family and friends here in Bismarck, and I also enjoy traveling and reading.
Who would you like to thank for this award?
Amy: I'd like to thank Ryan for nominating me and all the other managers for agreeing with him. I'd also like to thank all my coworkers. They make this a fun place to work.
Have you ever had the chance to meet Amy? Have you rented a car from our service department? Let us know in the comments!